Job opportunities at CET

Audit Services Administrator FT (customer service)
Audit Services Administrator PT (customer service)

Audit Services Administrator: Full-Time, Year-Round

This customer service position involves supporting the MassSAVE program, answering CET’s incoming phone calls, and receiving walk-in customers. MassSAVE is a statewide effort to improve the energy efficiency of homes. After customers receive an audit, they may elect to contract with CET for insulation and air sealing services. This position supports the MassSAVE program by tracking contracts, transferring data files, billing customers, scheduling inspections, answering customer’s questions about the program, and providing general administrative support.

Possible Responsibilities:

Answering CET’s incoming calls and directing as appropriate
Selling energy conservation materials to walk-in customers
Providing information about program offerings
Tracking contract completions in databases
Invoicing customers for completed contracts
Scheduling inspections and audits
Tracking customer involvement in loan program
Manipulating data files
Preparing materials for field staff completing contracted services
Tracking and managing calibration of field equipment
Providing general administrative support, including copying, faxing, preparing materials, and completing database entry
Tracking the supply of paperwork (including forms and audit packets) and ensuring it is adequate, and making copies and ordering new materials as needed

Qualifications:

Excellent communication and listening skills
Excellent computer and database skills
Ability to multi-task in a fast-paced environment
Detail oriented
Knowledge about home construction / renovation
Passion for the environment and community involvement
Excellent organizational and time management skills
Customer service focus and experience

This position will be a full-time, year-round salaried position with benefits. The position requires a minimum of 35 hours per week, and the expected range of hours per week is 35-40. The position will be based at our Pittsfield office.

CET is an equal opportunity employer.

Send cover letter and resume to:

Mark Newey
Director of Energy Programs
Center for Ecological Technology
112 Elm Street
Pittsfield, MA 01201

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Audit Services Administrator: Part-Time, Seasonal

Possible Responsibilities:

Answering CET’s incoming calls and directing as appropriate
Scheduling audits for field staff
Providing information about program offerings
Preparing materials for field staff completing contracted services
Providing general administrative support, including copying, faxing, preparing materials, and completing database entry
Tracking the supply of paperwork (including forms and audit packets) and ensuring it is adequate, making copies and ordering new materials as needed

Qualifications:

Excellent communication and listening skills
Proficient in Windows-based software
Ability to multi-task in a fast-paced environment
Detail oriented
Availability on some evenings and weekends
Knowledge about home construction / renovation
Passion for the environment and community involvement
Excellent organizational and time management skills
Customer service focus and experience

This position will likely be 30 hours/week in the winter months and 20 hours/week in the summer months. Hours may differ from this depending on demand. Benefits will be pro-rated based on the number of hours working. The position will be based at our Pittsfield office.

CET is an equal opportunity employer.

Send cover letter and resume to:

Mark Newey
Director of Energy Programs
Center for Ecological Technology
112 Elm Street
Pittsfield, MA 01201

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